Follow the appliance through its cycle
Describe the pump unit and the fixtures that feed it. The start pattern, discharge behaviour and any visible leakage help distinguish the enquiry.
Which connected fixture was used
Whether the unit remained silent, hummed or ran
Whether levels cleared, rose or returned later
Which change did you notice?
The unit does not start
Record whether any sound occurs after normal fixture use.
↗↗The macerator keeps running
Record whether the noise continues after fixtures stop.
↗↗The unit hums without clearing
Record whether waste levels rise; do not keep activating it.
↗↗A leak appears near the unit
Record where moisture is visible without touching contaminated parts.
↗↗The unit starts without fixture use
Record how often it runs and which fixtures are connected.
↗↗The unit sounds unusually harsh
Record when the sound occurs without opening the unit.
↗↗Connected fixtures clear slowly
Record which fixtures are affected and whether levels rise.
↗↗Odour develops near the unit
Record when it is noticeable and whether there is a visible leak.
↗Choose the actual badge
Identity and access belong together
Keep the full unit model from paperwork or a safely visible external plate. A toilet or basin brand is not enough to identify the macerator behind it.
Say where the unit sits and which fixtures connect to it. Leave covers and waste connections closed, and avoid further use if waste is backing up or leaking.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.