Follow the appliance through its cycle
A washing problem is easier to explain when you separate water entering, drum movement, emptying and the final spin. Start at the stage where normal operation changed.
The chosen wash programme and temperature
Whether water entered and the drum moved
The final water level and whether a spin occurred
Which change did you notice?
Water stays in the drum
Record whether the programme stopped before the final spin and whether you heard a drain sound.
↗↗The wash ends without a spin
Record whether water remains and whether the drum turned slowly earlier.
↗↗The programme will not start
Record which lights respond and whether a start or door message appears.
↗↗Little or no water enters
Record whether other cold taps work normally and whether an inlet message appears.
↗↗Water appears around the machine
Record where water first appeared and which stage was running.
↗↗The machine becomes unusually noisy
Record whether the noise occurs while turning, draining or spinning.
↗↗The wash seems cold
Record the selected wash temperature and whether the cycle completes.
↗↗The wash stops part way through
Record the last completed stage and the exact display message.
↗Choose the actual badge
Identity and access belong together
A clear photograph around the accessible door aperture often provides the model and production identifiers. Include the whole plate, even if only one number appears familiar.
Describe a machine behind a kitchen door separately from a freestanding washer. Mention the floor, plinth and space in front; leave the appliance connected and in position.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.