A complaint, not a parts verdict
“Water stays in the drum” can point towards drainage restrictions, pump operation or water-level sensing. These are assessment areas for a washing machine; they do not identify a failed part on your particular AEG model.
A washer that will not spin while holding water is a different starting point from an empty drum that cannot accelerate. Record both the drum behaviour and water level.
The detail to keep with this complaint
Write down whether the programme stopped before the final spin and whether you heard a drain sound. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
The chosen wash programme and temperature
Whether water entered and the drum moved
The final water level and whether a spin occurred
Describe the pattern over time
If the change is intermittent, record when it happened during ordinary use. Do not keep starting an unsafe appliance to make the fault recur for an engineer.
Which AEG version is it?
A clear photograph around the accessible door aperture often provides the model and production identifiers. Include the whole plate, even if only one number appears familiar.
Keep the whole identification together with “water stays in the drum”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two washing machine versions have the same internal parts.
Compare like-for-like observations
Mention whether the change followed the same setting and normal load as before. Changing several settings at once makes the description harder to interpret.
What is around the appliance?
Describe a machine behind a kitchen door separately from a freestanding washer. Mention the floor, plinth and space in front; leave the appliance connected and in position.
Discuss the next step
Include your complete postcode and the AEG product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the AEG washing machine guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.