A complaint, not a parts verdict
“The wash cannot reach a final spin” can point towards draining, load balance or drive control. These are assessment areas for a washer-dryer; they do not identify a failed part on your particular Candy model.
The amount washed may exceed the load suitable for drying. Keep your chosen settings and load description with the result; do not assume a standalone dryer explanation fits a combined product.
The detail to keep with this complaint
Write down whether water remains before drying is selected. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
Whether the wash completed and water cleared
The drying programme and approximate load
Whether items emerged cold, warm, damp or very wet
Keep the display in context
Copy every letter, number and symbol alongside the stage of operation. Similar-looking codes can mean different things across products; a code is not an instruction to buy a part.
Which Candy version is it?
Tell us explicitly that this is a combined washer-dryer. Photograph the full accessible plate and retain any separate product or service identifier alongside the model name.
Keep the whole identification together with “the wash cannot reach a final spin”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two washer-dryer versions have the same internal parts.
Separate operation from the result
State what the appliance physically did, then the result you noticed. A motor sound, a lit display or a finished programme is not on its own proof that every function worked.
What is around the appliance?
Record integrated or freestanding fitting, ventilation around the installation and any furniture door. Do not remove the machine or change its connections to prepare for a visit.
Discuss the next step
Include your complete postcode and the Candy product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the Candy washer-dryer guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.