A complaint, not a parts verdict
“The wash ends without a spin” can point towards load balance, drainage or drive control. These are assessment areas for a washing machine; they do not identify a failed part on your particular Caple model.
A washer that will not spin while holding water is a different starting point from an empty drum that cannot accelerate. Record both the drum behaviour and water level.
The detail to keep with this complaint
Write down whether water remains and whether the drum turned slowly earlier. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
The chosen wash programme and temperature
Whether water entered and the drum moved
The final water level and whether a spin occurred
Separate operation from the result
State what the appliance physically did, then the result you noticed. A motor sound, a lit display or a finished programme is not on its own proof that every function worked.
Which Caple version is it?
A clear photograph around the accessible door aperture often provides the model and production identifiers. Include the whole plate, even if only one number appears familiar.
Keep the whole identification together with “the wash ends without a spin”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two washing machine versions have the same internal parts.
Keep product identity separate
Use the appliance plate rather than a similar-looking online listing. Furniture style, a retailer name and the visible badge may not identify the installed version.
What is around the appliance?
Describe a machine behind a kitchen door separately from a freestanding washer. Mention the floor, plinth and space in front; leave the appliance connected and in position.
Discuss the next step
Include your complete postcode and the Caple product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the Caple washing machine guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.