A complaint, not a parts verdict
“Clothes remain wet after drying” can point towards load selection, water circulation or drying heat control. These are assessment areas for a washer-dryer; they do not identify a failed part on your particular Diplomat model.
The amount washed may exceed the load suitable for drying. Keep your chosen settings and load description with the result; do not assume a standalone dryer explanation fits a combined product.
The detail to keep with this complaint
Write down whether clothes are warm, wet or both and whether the wash drained. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
Whether the wash completed and water cleared
The drying programme and approximate load
Whether items emerged cold, warm, damp or very wet
Compare like-for-like observations
Mention whether the change followed the same setting and normal load as before. Changing several settings at once makes the description harder to interpret.
Which Diplomat version is it?
Tell us explicitly that this is a combined washer-dryer. Photograph the full accessible plate and retain any separate product or service identifier alongside the model name.
Keep the whole identification together with “clothes remain wet after drying”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two washer-dryer versions have the same internal parts.
Keep the display in context
Copy every letter, number and symbol alongside the stage of operation. Similar-looking codes can mean different things across products; a code is not an instruction to buy a part.
What is around the appliance?
Record integrated or freestanding fitting, ventilation around the installation and any furniture door. Do not remove the machine or change its connections to prepare for a visit.
Discuss the next step
Include your complete postcode and the Diplomat product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the Diplomat washer-dryer guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.