A complaint, not a parts verdict
“Water appears below the sink” can point towards a mounting seal, accessible pipe joint or unit casing. These are assessment areas for a food-waste disposal; they do not identify a failed part on your particular Franke model.
A disposal enquiry is not automatically a general drain-clearance job. Explain whether a second sink bowl or connected appliance is also affected.
The detail to keep with this complaint
Write down the visible starting point of the leak. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
The switch or stopper used to activate it
Whether the unit was silent, humming or turning
Any leak, drainage change or stopping behaviour
Keep the display in context
Copy every letter, number and symbol alongside the stage of operation. Similar-looking codes can mean different things across products; a code is not an instruction to buy a part.
Which Franke version is it?
Photograph an accessible external model label under the sink. Keep any version or feed-type information and do not put a hand or camera into the grinding chamber.
Keep the whole identification together with “water appears below the sink”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two food-waste disposal versions have the same internal parts.
Separate operation from the result
State what the appliance physically did, then the result you noticed. A motor sound, a lit display or a finished programme is not on its own proof that every function worked.
What is around the appliance?
Describe the cupboard space, mounting and visible waste connection. A continuous-feed switch and a batch-feed stopper are different arrangements; say which you have.
Discuss the next step
Include your complete postcode and the Franke product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the Franke food-waste disposal guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.