A complaint, not a parts verdict
“The dishwasher will not begin” can point towards door closure, a delayed-start setting or power supply. These are assessment areas for a dishwasher; they do not identify a failed part on your particular Hygena model.
Water left in the base and food left on plates may occur together, but they are not the same complaint. Describe the visible water separately from cleaning quality.
The detail to keep with this complaint
Write down whether the controls respond with the door open and closed. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
Whether the programme filled and began washing
Any message or interruption during the wash
Water remaining, wash quality and final dryness
Keep the display in context
Copy every letter, number and symbol alongside the stage of operation. Similar-looking codes can mean different things across products; a code is not an instruction to buy a part.
Which Hygena version is it?
Open the door only during normal safe access and photograph its edge label. On an integrated dishwasher the furniture panel is not the appliance identity.
Keep the whole identification together with “the dishwasher will not begin”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two dishwasher versions have the same internal parts.
Separate operation from the result
State what the appliance physically did, then the result you noticed. A motor sound, a lit display or a finished programme is not on its own proof that every function worked.
What is around the appliance?
Tell us about the decorative front, plinth and clearance when the door opens. An appliance fitted under a worktop should stay in position until suitable access is agreed.
Discuss the next step
Include your complete postcode and the Hygena product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the Hygena dishwasher guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.