A complaint, not a parts verdict
“Fresh food begins freezing” can point towards temperature settings, sensor behaviour or airflow. These are assessment areas for a standard fridge & freezer; they do not identify a failed part on your particular Statesman model.
This service does not include compressor replacement, refrigerant charging or sealed-system repairs. Conventional cabinet enquiries still need their exact model and work assessed.
The detail to keep with this complaint
Write down where in the cabinet food freezes and the selected setting. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
Which compartment is affected and its setting
Displayed or measured temperature, if available
Door closure, ice, moisture or warning changes
Keep product identity separate
Use the appliance plate rather than a similar-looking online listing. Furniture style, a retailer name and the visible badge may not identify the installed version.
Which Statesman version is it?
Photograph the identification plate within normal accessible cabinet space. Distinguish a conventional domestic fridge or freezer from a side-by-side, American-style or specialist cabinet.
Keep the whole identification together with “fresh food begins freezing”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two standard fridge & freezer versions have the same internal parts.
Describe the fitting
Explain what surrounds the appliance and how its normal user controls are reached. An integrated door, plinth, stacked position or high-level cabinet can affect access planning.
What is around the appliance?
Explain integrated furniture, ventilation space and the type of cabinet. Do not shift a loaded refrigerator or disturb refrigerant connections to investigate.
Discuss the next step
Include your complete postcode and the Statesman product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the Statesman standard fridge & freezer guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.