Describe the stage that changed
Treat the wash and drying stages as two parts of one enquiry. A normal wash followed by poor drying calls for different observations from a wash that never drained.
Whether the wash completed and water cleared
The drying programme and approximate load
Whether items emerged cold, warm, damp or very wet
Choose the Tecnik complaint you recognise
Keep the full Tecnik identity
Tell us explicitly that this is a combined washer-dryer. Photograph the full accessible plate and retain any separate product or service identifier alongside the model name.
Retain the exact characters and suffixes. Two Tecnik appliances can look alike yet use different components, production versions or control arrangements. A badge is the beginning of identification, not confirmation of a spare part.
Plan for the fitted position
Record integrated or freestanding fitting, ventilation around the installation and any furniture door. Do not remove the machine or change its connections to prepare for a visit.
A distinction worth recording
The amount washed may exceed the load suitable for drying. Keep your chosen settings and load description with the result; do not assume a standalone dryer explanation fits a combined product.
Work is checked against the product
This Tecnik enquiry concerns the appliance actually installed in your home. Product age, condition, appropriate work, available parts and access are discussed directly. A guide is not manufacturer authorisation or a promise that every historical model can be repaired.
No AGA repairs, new installations, fuel conversions, American-style or side-by-side refrigeration, compressor replacement, regassing or sealed refrigerant work are offered through this repair enquiry.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.