A complaint, not a parts verdict
“The drum does not turn” can point towards drive components, door sensing or a control issue. These are assessment areas for a tumble dryer; they do not identify a failed part on your particular Zanussi model.
A vented machine, a condenser dryer and a heat-pump dryer remove moisture differently. We do not undertake sealed-refrigerant work on heat-pump equipment.
The detail to keep with this complaint
Write down whether the display works and whether a humming sound occurs. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
The dryer technology and selected setting
Whether the drum turned and any warmth developed
Warnings, stopping time and the final load condition
Describe the pattern over time
If the change is intermittent, record when it happened during ordinary use. Do not keep starting an unsafe appliance to make the fault recur for an engineer.
Which Zanussi version is it?
Record the accessible door-frame identification and whether the product is vented, condenser or heat pump if known. Use paperwork if the label cannot be reached safely.
Keep the whole identification together with “the drum does not turn”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two tumble dryer versions have the same internal parts.
Compare like-for-like observations
Mention whether the change followed the same setting and normal load as before. Changing several settings at once makes the description harder to interpret.
What is around the appliance?
Explain any stacking arrangement, cupboard, duct or accessible drain connection. A stacked dryer should remain in place, and routine user care should follow its own instructions.
Discuss the next step
Include your complete postcode and the Zanussi product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the Zanussi tumble dryer guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.