What needs separating?
One unresponsive zone and a completely inactive hob are different patterns. For induction, report which pan was used, without assuming cookware is necessarily the cause.
For “the controls do not respond”, potential assessment areas include a lock setting, surface moisture or a control issue. The product and an inspection determine which explanation, if any, fits.
A short record of this change
Note whether there is a lock symbol and whether the surface is dry. Include the setting and the first stage that differed from normal operation, without assuming why it happened.
The hob technology and zone selected
Pan, power level and any control-lock symbol
Whether other zones behaved normally
Identity before interpretation
Use an accessible model record or existing paperwork. Do not lift a fitted hob, reach around terminals or remove a drawer solely to search for electrical labels.
Access without dismantling
Tell us whether the hob is above an oven, drawers or a cupboard and mention visible glass damage. Leave mounting clips, seals and wiring untouched.
Find the badge on your appliance
Keep an unsafe appliance out of use
Repeated restarting is not a diagnostic method. Leave covers fitted and stop for smoke, burning, sparking, water near electrical parts, severe overheating or repeated tripping.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.