Follow the appliance through its cycle
Identify the cooking technology and the affected zone. Induction pan recognition, ceramic heating and gas operation should not be treated as interchangeable systems.
The hob technology and zone selected
Pan, power level and any control-lock symbol
Whether other zones behaved normally
Which change did you notice?
One cooking zone will not heat
Record which zone is affected and whether other zones work.
↗↗The controls do not respond
Record whether there is a lock symbol and whether the surface is dry.
↗↗The hob switches itself off
Record the zone, pan and selected level when it stops.
↗↗A code or symbol appears
Record the complete code and the model, without treating it as a parts diagnosis.
↗↗Heating differs between zones
Record which pans and zones show the difference.
↗↗The entire hob appears inactive
Record whether any lights or symbols remain visible.
↗↗The hob makes an unfamiliar sound
Record whether the sound follows a particular pan or power level.
↗↗The cooking surface is damaged
Record the visible damage; stop using a cracked surface.
↗Choose the actual badge
Identity and access belong together
Use an accessible model record or existing paperwork. Do not lift a fitted hob, reach around terminals or remove a drawer solely to search for electrical labels.
Tell us whether the hob is above an oven, drawers or a cupboard and mention visible glass damage. Leave mounting clips, seals and wiring untouched.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.